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  • DO I NEED TO BE ABLE TO SWIM?
    Yes, all users of the aqua park MUST be able to swim 20m unaided.
  • HOW FAR IS THE AQUA PARK FROM THE BANK?
    The aqua park is approximatley 25m from the bank which you must swim over to.
  • WHAT HAPPENS IF I TURN UP AND AM UNABLE TO SWIM OVER TO THE AQUA PARK?
    Our lifeguards will be watching all guests on the swim over, should they feel any users are not competent swimmers you will be asked to return to shore. No refunds are issued to any incompetent swimmers. Please remember this is for your own safety.
  • ARE WETSUITS INCLUDED IN MY TICKET PRICE?
    Yes, wetsuits and buoyancy aids are included in your ticket price. Buoyancy aids are mandatory, wetsuits are optional. Our wetsuits are winter suits which means they are not suitable for hot weather, we reserve the right to not issue wetsuits when we deem the weather too warm. Swimwear MUST be worn under wetsuits, if you arrive without we will not issue you a wetsuit due to hygiene reasons.
  • HOW LONG IS THE SESSION?
    Sessions are 55 minutes.
  • WHEN DO I NEED TO ARRIVE FOR MY SESSION??
    Please arrive 30 minutes before your session start time. This allows you time to check in, get changed and listen to your safety briefing before your session.
  • DO I NEED TO COMPLETE A WAIVER EVERY TIME I COME?
    Yes, you will need a new waiver for each session. Please visit our 'waiver' page on the website for information on how to complete your waivers.
  • DO YOU OFFER GROUP DISCOUNTS?
    Yes. We offer 10% for groups of 10-19ppl, and 20% for groups of 20+. Special rates are available for schools and community groups, please email us for more information.
  • DO YOU OPEN IN THE RAIN?
    Yes we do, it is a water sports activity and you will get wet when swimming over to the aqua park.
  • WHAT HAPPENS IF I CAN NOT MAKE MY SESSION?
    We do not offer refunds. However you are able to amend your booking up to 7 days prior to your booking.
  • CAN YOU ONLY BOOK ONLINE?
    No, walk in's are welcome. However please bear in mind we have a maximum capacity so walk in slots can not be guarenteed.
  • ARE THERE LIFEGUARDS?
    Yes. Lifeguards are present on all of our sessions. However please note, they are there in case of an emergency they are not there to chaperone your group or provide 1:1 assistance.
  • DO I HAVE TO WEAR GRIP SOCKS? CAN I BRING MY OWN SOCKS?
    Yes, grip socks are compulsory and can be purchased online when buying your tickets or at reception. You can bring your own grip socks or soft solved wet shoes however, socks must not be low trainer style socks and come higher up your ankle to ensure they stay on.
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