Question 1

DO I NEED TO BE ABLE TO SWIM?

Accepted Answer

Yes, all users of the aqua park MUST be able to swim 20m unaided.

Question 2

HOW FAR IS THE AQUA PARK FROM THE BANK?

Accepted Answer

The aqua park is approximatley 25m from the bank which you must swim over to.

Question 3

WHAT HAPPENS IF I TURN UP AND AM UNABLE TO SWIM OVER TO THE AQUA PARK?

Accepted Answer

Our lifeguards will be watching all guests on the swim over, should they feel any users are not competent swimmers you will be asked to return to shore. No refunds are issued to any incompetent swimmers. Please remember this is for your own safety.

Question 4

ARE WETSUITS INCLUDED IN MY TICKET PRICE?

Accepted Answer

Yes, wetsuits and buoyancy aids are included in your ticket price. Buoyancy aids are mandatory, wetsuits are optional. Our wetsuits are winter suits which means they are not suitable for hot weather, we reserve the right to not issue wetsuits when we deem the weather too warm. Swimwear MUST be worn under wetsuits, if you arrive without we will not issue you a wetsuit due to hygiene reasons.

Please note that wetsuit hire is down to the managers discretion for health and safety reasons. 
If you would require them for religious reasons, please ensure that you bring adequate clothing that you would wear to a swimming facility.

Question 5

HOW LONG IS THE SESSION?

Accepted Answer

Sessions are 55 minutes.

Question 6

WHEN DO I NEED TO ARRIVE FOR MY SESSION??

Accepted Answer

Please arrive 30 minutes before your session start time. This allows you time to check in, get changed and listen to your safety briefing before your session.

Question 7

DO I NEED TO COMPLETE A WAIVER EVERY TIME I COME?

Accepted Answer

Yes, you will need a new waiver for each session. Please visit our 'waiver' page on the website for information on how to complete your waivers.

Question 8

DO YOU OFFER GROUP DISCOUNTS?

Accepted Answer

Yes. We offer 10% for groups of 10-19ppl, and 20% for groups of 20+. 
Special rates are available for schools and community groups, please email us for more information.

Question 9

DO YOU OPEN IN THE RAIN?

Accepted Answer

Yes we do, it is a water sports activity and you will get wet when swimming over to the aqua park.

Question 10

WHAT HAPPENS IF I CAN NOT MAKE MY SESSION?

Accepted Answer

We do not offer refunds. However you are able to amend your booking up to 7 days prior to your booking.

Question 11

CAN YOU ONLY BOOK ONLINE?

Accepted Answer

No, walk in's are welcome. However please bear in mind we have a maximum capacity so walk in slots can not be guarenteed.

Question 12

ARE THERE LIFEGUARDS?

Accepted Answer

Yes. Lifeguards are present on all of our sessions. However please note, they are there in case of an emergency they are not there to chaperone your group or provide 1:1 assistance.

Question 13

DO I HAVE TO WEAR GRIP SOCKS? CAN I BRING MY OWN SOCKS?

Accepted Answer

Yes, grip socks are compulsory and can be purchased online when buying your tickets or at reception.
You can bring your own grip socks or soft solved wet shoes however, socks must not be low trainer style socks and come higher up your ankle to ensure they stay on.

settings.tab.title.demo